Skip to main content
TechWriter1025
Known Participant
June 25, 2020
Question

HTML5 published to web freezes

  • June 25, 2020
  • 11 replies
  • 372 views

I'm using RH 2019 with the latest fixes. It's a merged project with Azure Blue layout. I generate once but post twice: once is via our software using CSH and once is to our client web portal (not CSH). When called via our software, everything works fine. When called from our web portal, however, and the search/side navigation is invoked, the page freezes on latest versions of Chrome, Firefox, Safari, IE. We have a coworker on an older web browser (I'm not sure what though) for whom everything works fine. I last posted to the web 5/11 and it worked for everyone. The freezing was first reported on 6/18. Anyone have any suggestions? 

 

Moderator: Title changed to "published" for clarity.

 

 

This topic has been closed for replies.

11 replies

Community Expert
June 26, 2020

Can you confirm the full version number you have installed? Go to File > Help and post the full version number listed under Product Information?

 

There were problems with search in update 13, so make sure you have 14 and report back.

TechWriter1025
Known Participant
July 1, 2020

@Amebr I have version 14.0.13.0