I am not able to attach my Robohelp 10 license key to my Adobe account. It tells me it is an invalid license key.

Forum|Forum|11 years ago
June 26, 2014
3 replies
510 views

Several times now, I have chosen the option to activate the product and proceed to login with my Adobe account and enter the license key and it registers the product, but after a couple days it will show me the start screen again indicating I'm in a trial phase asking my if I want to continue the trial or license the product. When I login to my Adobe account I find that the Robohelp 10 product license detail I provided is not displayed, so it's not retaining the license key in my Adobe account. My companies IT department has confirmed the license key they have provided is valid. Any one have any ideas?

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Captiv8r

Legend

In addition to what others have offered, note that it's an age old conundrum that we find ourselves typing the digit 1 instead of the upper case letter I or lower case L and the letter O for the digit 0. So you might carefully scrutinize what you were given as opposed to what you were typing.

Cheers... Rick