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Y
yasuyama79149834
Participant
May 26, 2020
Question

I can't search in Japanese CHM

  • May 26, 2020
  • 5 replies
  • 1297 views

I created Japanese CHM with RoboHelp 2019.

I can view the CHM,but can't search text.

How come?

I can search alphabets and numbers.

but can't search Japanese characters.

This topic has been closed for replies.

5 replies

A
Community Expert
AmebrCommunity Expert
Community Expert
June 1, 2020

If it works in Robohelp 2019 Classic, but does not in Robohelp 2019 New UI, then all I can suggest is you raise a bug. Sorry I couldn't be more help.

A
Community Expert
AmebrCommunity Expert
Community Expert
May 27, 2020

The only other thing to check is that the language is set to Japanese in File > Project Settings.

 

Otherwise, it's possible something is broken in New UI. 

 

You can report issues here (and check if anyone else has reported this issue): https://tracker.adobe.com/

Y
yasuyama79149834Author
Participant
May 29, 2020

Thank you for your imformation.

I checked the project settings and the language is japanese.

And I also checked the topic propertiy, the language is default language.

I changed default language to japanese.

Further, As a test, I created new project and new topic.

But the result is the same.

A
Community Expert
AmebrCommunity Expert
Community Expert
May 27, 2020

Did it used to work in 2019 New UI and it's stopped suddenly, or has it never worked?

 

Can you try creating a small test project in 2019 Classic to see if the search works when generated there?

Y
yasuyama79149834Author
Participant
May 27, 2020

It has never worked with New UI.

This is the first time to create chm.

When I used Classic UI, It worked.

A
Community Expert
AmebrCommunity Expert
Community Expert
May 27, 2020

Are you using 2019 Classic or 2019 New Ui?

Y
yasuyama79149834Author
Participant
May 27, 2020

I'm using 2019 New Ui.

A
Community Expert
AmebrCommunity Expert
Community Expert
May 26, 2020

Make sure your Windows region settings are set to Japanese. See Snippet 9 in the CHM section.

http://www.grainge.org/pages/snippets/snippets.htm

 

The instructions are for Window 7, so the locations will be different if you are using Window 10. You need to change the region in 3 places.

Y
yasuyama79149834Author
Participant
May 27, 2020

Thank you for your replay.

I checked the link and tried that.

I'm using Windows10, and the region in 3 places are already Japanese.

 

Is there another possible cause?

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