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Philip__Wells
Participant
November 6, 2014
Answered

I cannot install the 11.0.3 RoboHelp Patch.

  • November 6, 2014
  • 1 reply
  • 606 views

I cannot install the 11.0.3 RoboHelp Patch. I have manually downloaded it, unzipped it and then tried to install it. A message tells me I do not have Administrators rights even when I install using the 'Run as Administrator' option from the Windows right click menu. The update option is also grayed out on the Help menu in RoboHelp, so I can't use that option either.

This topic has been closed for replies.
Correct answer Mayank_Meh

Hi Phil,

Please go to :

  1. C:\Program Files (x86)\CommonFiles\Adobe\AAMUpdaterInventory\1.0
  2. Copy “AdobeUpdaterAdminPrefs.dat” file to your desktop.
  3. Open it on a notepad from your desktop.
  4. change the value in Suppressed tag to be 0 from 1. It should as below
  5. <?xml
        version="1.0" encoding="UTF-8" ?>
  6. <Preferences>
  7. <Suppressed>0</Suppressed>
  8. </Preferences>
  9. Save it and replace it back with the original file.
  10. Try to run the patch again.

Regards,

Mayank

1 reply

Captiv8r
Captiv8r
Legend
November 6, 2014

Hi there

Sounds like it's time to get your IT staff involved. It's likely tied to the rights available when you log into Windows. Those are different rights than what you see when you run applications such as RoboHelp.

Cheers... Rick

P
Philip__WellsAuthor
Participant
November 7, 2014

Hi Rick,

I have full administrators rights on the computer. I am also using the Run as Administrator option on the right click menu. The Adobe error message says updates have been suppressed by the administrator - which does look like a Windows message. However, prior to originally posting on the Adobe forum I did get the IT staff involved - they have verified that i do have the appropriate permissions.

I suspect that the problem is actually within RoboHelp. Here's the Help menu.

Although there is a valid update - 11.0.3. - the Updates option is grayed out. In other words there is a valid update to download, but RoboHelp does not recognise it.

Cheers,

Phil

M
Mayank_MehCorrect answer
Participating Frequently
November 11, 2014

Hi Phil,

Please go to :

  1. C:\Program Files (x86)\CommonFiles\Adobe\AAMUpdaterInventory\1.0
  2. Copy “AdobeUpdaterAdminPrefs.dat” file to your desktop.
  3. Open it on a notepad from your desktop.
  4. change the value in Suppressed tag to be 0 from 1. It should as below
  5. <?xml
        version="1.0" encoding="UTF-8" ?>
  6. <Preferences>
  7. <Suppressed>0</Suppressed>
  8. </Preferences>
  9. Save it and replace it back with the original file.
  10. Try to run the patch again.

Regards,

Mayank

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