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Participant
January 21, 2022
Question

I get error message when attempting to install Adobe RoboHelp 2020 regarding unsupported Browser

  • January 21, 2022
  • 2 replies
  • 218 views

I get error message when attempting to install Adobe RoboHelp 2020 regarding unsupported Browser. Do you know how to fix this? 

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    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    January 21, 2022

    You sure it's RH2020? That https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html article fix only applies to older versions of Adobe products.

    Participant
    January 27, 2022

    Yes, it's RH2020

    Jeff_Coatsworth
    Community Expert
    Community Expert
    January 27, 2022

    Hmm, never heard of that issue with the latest products (like RH2020 or FM2020). Have you tried any of the fixes in that helpx article?

    Peter Grainge
    Community Expert
    Community Expert
    January 21, 2022

    Please look at the other posts today. Someone else has reported this. 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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