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rosm72452479
rosm72452479
Known Participant
Nov 11, 2015 3:21 PM UTC
Answered

I have added a hyperlink which is a .mp4 video file but it won't run when I generate the document.

I have added a hyperlink which is a .mp4 video file but it won't run when I generate the document.

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    Captiv8r
    Captiv8rCorrect answer
    Legend
    Nov 13, 2015 1:49 AM UTC

    Thanks for that William however, adding a Multimedia option doesn't work. I've attached a screenshot and hope this helps. This is the .CHM file output.


    Hi there

    Are you using the WebHelp to CHM converter script? If so, that screen shot may make sense. If not, that's not CHM output.

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    9 replies

    Willam van Weelden
    Willam van Weelden
    Inspiring
    Nov 11, 2015 3:44 PM UTC

    Which version of RoboHelp? And how did you create the link? Is the MP4 a baggage file? What are you seeing in the output?

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    rosm72452479
    rosm72452479Author
    Known Participant
    Nov 11, 2015 3:54 PM UTC

    I'm using RoboHelp 2015 and I've generated a WebHelp Pro user guide. I clicked on Insert Hyperlink and selected .mp4 file from the SSL folder. 

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    Captiv8r
    Captiv8r
    Legend
    Nov 11, 2015 3:57 PM UTC

    Hi there

    Do you also use the RoboHelp Server counterpart? If not, you need to switch to another output type because WebHelp Pro is only for use with that.

    Cheers... Rick

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