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June 6, 2014
Question

I installed Robohelp 11 and it deleted my Acrobat 9 Pro during the installation. Can I get my Acrobat 9 Pro back?

  • June 6, 2014
  • 1 reply
  • 333 views

I installed Robohelp 11 and it deleted my Acrobat 9 Pro during the installation. Can I get my Acrobat 9 Pro back or is this some way of forcing me to upgrade that too?

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 9, 2014

    What has happened is that you have selected to install the PDF add-on which will not run alongside your version of Acrobat. Without warning, the installation just uninstalls the incompatible full version of Acrobat.

    I don't think you can just uninstall the add-on so you will need to uninstall Rh, reinstall Acrobat 9 then reinstall Rh deselecting the add-on.

    I am not sure that will be entirely trouble free as Word has to be compatible with Acrobat and I don't know if your two versions are.

    It's not a way of forcing you to upgrade but I do agree it could be handled better.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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