Participant

Answered

I just had to reinstall RoboHelp HTML11 on a 64-bit machine and the Updates option under the Help menu is grayed out.

Forum|Forum|7 years ago
June 7, 2018
2 replies
423 views

After the reimaging and reinstallation of RoboHelp 11, the Help > Updates option is grayed out. I need to install a couple of updates to get the version back to 11.0.4.291 to match the other developers machines. How do I make that menu option available?

HTML

This topic has been closed for replies.

Correct answer Peter Grainge

It sounds like RoboHelp was installed by someone else who has admin rights and you do not. Patches have to be installed by someone with admin rights.

See www.grainge.org for free RoboHelp and Authoring information.

Jeff_Coatsworth

Community Expert

Community Expert

Do the direct route - Adobe - Support : RoboHelp Support Center : Service Releases

Community Expert

Community Expert

If the issue is rights, that won't help as the download will not install.

However, worth a try in case it is something else.

Peter Grainge

www.grainge.org

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Participant

Thanks everyone. I was able to install the patch as an administrator and that updated the version and activated the Help > Updates option.

Community Expert

Correct answer

Community Expert

It sounds like RoboHelp was installed by someone else who has admin rights and you do not. Patches have to be installed by someone with admin rights.

See www.grainge.org for free RoboHelp and Authoring information.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.