I'm trying to generate a .docx file using RoboHelp HTML version 11, but RH keeps getting stuck on Saving <file name>. Any ideas?

Forum|Forum|10 years ago
August 6, 2015
2 replies
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I am trying to generate a .docx file using RoboHelp HTML version 11, but RH keeps getting stuck at 'Saving <file name>. Any ideas?

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E

Eager Beager

Inspiring

Instead of generating DOCX files for the entire project, try only (say) a chapter at a time. In this manner, this might help you identify what is causing RoboHelp to stall.

Once you have isolated the bad topic, try inspecting its HTML for anything irregular in the formatting.

If you're concerned about compatibility between MSWord and RoboHelp, then you could try installing Word 2013 as a 30-day trial.

Peter Grainge

Community Expert

Which version of Word are you using?

Does it also stick if you try to generate a DOC file?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A

Anonymous

We are using Word 2010. It gets stuck on saving when we try to generate a .doc and a .docx. It is a file a coworker is assigned. Adter posting this quesiton, I noticed that the RH files have tables embedded in tables and I know that Word is picky with tables.

Peter Grainge

Community Expert

So the problem is specific to this one project?

Can you post a screenshot of the dialog when it is stuck? (Use the web interface to the forum)

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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