I need help getting assistance from Adobe Technical Support. Ideas?

I feel that I am getting the run around by Adobe technical support and wondered if anyone had any recommendations on how to handle this problem.

Any recommendations or assistance would be greatly appreciated.  This is very important to me.  In previous upgrades this has been fixed with the update, but Adobe has not added an update to RoboHelp 8.0 yet.  Does anyone know of an update in the works?

I have repetedly contacted Adobe Technical support with a bug that I have found and also reported a bug on the website where you report bugs. 

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

I continually am told that it is worked on by the "highest level" but each time they try the bug out as if it is not being worked on.  Does anyone have a recommendation about how to get my bug worked on.  I have confirmed that it is in fact a bug and can be replicated on other computers.  Sometimes they say they will help and then put in a ticket that it is my turn to submit information.  Most of the time I just am told I will get a call and do not

I have posted my problems on an earlier posts and have gotten some work around recommendations but they do not solve my problem.  This is a very used feature that does not work and it is a really cool feature in my online help system.

http://forums.adobe.com/thread/522651 and http://forums.adobe.com/thread/92958?tstart=0