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SSPL
Participating Frequently
January 10, 2023
Question

I see broken images on importing topics to a newly created project

  • January 10, 2023
  • 4 replies
  • 407 views

I have created a new project (in Version 2022.0.346) . When I try to import topics from a project made in same version, it shows broken images. The images are located in the same path as seen in the Contenet Properties ( on  selecting the image). The images appear only on manually selecting from the insert image window. Now, I have more than 100 images and manaully reinserting / reassigning  is an impossible task. 

Does anyone have a solution for this issue? 

Also, I am unable to understand that if the images are located in the corrcet folder (the path is correct) then why do they not visible?  

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    4 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    January 11, 2023

    Peter will be asleep (or just waking up) about now.

     

    Can you show a screenshot of the location of the image in the Contents panel, just to confirm the path and the file name are the same as the image properties screenshot you posted earlier?

     

    Please use the Insert Photo icon on the toolbar to include the image in the post as it's easier to help when the image and text are visible at the same time.

    S
    SSPLAuthor
    Participating Frequently
    January 11, 2023

    Hello.

    I  have checked the original project from where the topics ahve been imported and I do not see any issue there. I have tried two ways of importing: (1)  Imported the topics and then copied the iamges in the folder. (2) The images were already there in the project before importing the topics. 

    In both the sceanrios the result is the same.. I see the placeholder for the images in the topic but the image is missing. (Attaching screenshots for the same)

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 10, 2023

    It might also be worth looking at Reports to see if they give any clues.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    S
    SSPLAuthor
    Participating Frequently
    January 11, 2023

    hello. 

    I checked the report but it has not provided me with any info apart from the topic and the name of the broken images. Could you please mention any possible scenarios / ways I can find the reasons causing this issue? or any other way I can solve this?  Thanks 

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    January 10, 2023

    Does the originating project have any issues? If not, then I suspect something may have gotten messed up when the topics were added to the new project. Have you tried creating a new project and importing topics again?

    S
    SSPLAuthor
    Participating Frequently
    January 11, 2023

    Hello. 

    I have checked the original project and I see no issies there. I hve also tried creating a new project but the issue remains the same.. The issue remained same even when i tried to import topics from some different project . 

    Could you please mention any possible scenarios / ways I can find the reaosnn for the issue? or any other way I can solve this?  

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