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Alison31997069pr6x
Participant
August 31, 2023
Answered

I upgraded to RoboHelp 2022 and now my Next and Previous buttons do not appear in HTML5 output

  • August 31, 2023
  • 4 replies
  • 542 views

I am writitng help for a mobile phone app and use a browse sequence to navigate my readers through the help. This no longer works in RoboHelp 2022 - the buttons are not in the output. I tried using the Charcoal Gray template provided by RoboHelp but this doesn't work either (no browse sequence buttons - but this default skin also works fine in RoboHelp 2020).

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    Are you running Patch 3 of RH2022? Have you tried testing with the sample project?

    4 replies

    J
    Janet5FB3
    Participating Frequently
    September 15, 2023

    I am experiencing the same problem. I am running 2022.1.188 and RoboHelp indicates that my installation is up to date. The Charcoal Grey template results in only one button in the output, the Print button. The template itself seems to be missing images for Next and Previous buttons, as well as the scripts that actually make them work.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 15, 2023

    No, it's not - there's a bug in the update mechanism for Patch 1 - see the pinned post - https://community.adobe.com/t5/robohelp-discussions/update-3-of-robohelp-2022-release-is-now-available/td-p/13990870

    J
    Janet5FB3
    Participating Frequently
    September 18, 2023

    Thank you. Finding out that I needed to manually install the patch made all the difference. Working as expected now.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity ExpertCorrect answer
      Community Expert
      August 31, 2023

      Are you running Patch 3 of RH2022? Have you tried testing with the sample project?

      A
      Alison31997069pr6xAuthor
      Participant
      August 31, 2023

      I am running 2022.0.346

      I just created an HTML5 output for the FINTECNews sample project. I created a browse sequence and selected the default Charcoal_Grey template, and buttons DID appear in the output.

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      August 31, 2023

      At the risk of asking a silly question, is the sequence selected in the preset? 

      ________________________________________________________
      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

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      A
      Alison31997069pr6xAuthor
      Participant
      August 31, 2023

      Yes, it is selected.

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      August 31, 2023

      Missing in desktop view and mobile view or just the latter? 

      ________________________________________________________
      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      A
      Alison31997069pr6xAuthor
      Participant
      August 31, 2023

      Both desktop and mobile.

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