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A
Anonymous
October 2, 2013
Question

IE 10 issue in RoboHelp 10

  • October 2, 2013
  • 1 reply
  • 2306 views

Info on Adobe site says the IE10 patch for RoboHelp 10 enables webhelp to work in IE10.

If I apply the patch, does webhelp work ONLY in IE10 or does it work in both IE9 and IE10?

Thanks for your help,

John

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 3, 2013

Both.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
October 3, 2013

Thanks Peter.

C
czaram
Known Participant
October 16, 2013

As documented on Peter Grainge's snippets, the RH10 patch does NOT work if you content is on a Win 2008 server.  That was the case for me.

If anyone else is unfortunate enough to run into this situation, there is a work around -- albeit ugly.

In the index.htm file, do this for the head tag:

<head>
<link rel="shortcut icon" href="whstart.ico">
<title>Insert Your Title Here </title>

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE8" >
<meta name="generator" content="Adobe RoboHelp 10" />
<meta name="description" content="WebHelp 5.50" />

<!-- comment out or delete the following line generated by RoboHelp
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
-->
</head>

Note that this is a bad solution if some of your users are stuck on a lower version of IE.

It also means you need to make yourself a giant note to remember to manually edit the index.htm file.

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