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JGaf10311788
Inspiring
February 27, 2010
Question

IE 7 and Firefox 3 display issues - neither work as expected

  • February 27, 2010
  • 33 replies
  • 5398 views

hi,

I'm having a terrible time trying to figure out how to solve the 2 display issues I have on IE and Firefox. I can't get either one to work like it's supposed to.

I'm using RH8, Webhelp and it doesn't matter what skin I use (nothing custom, just what is available in RH).

On IE 7.0.5730.13, Webhelp only displays information in the information frame (text) when I attempt to resize the panes. If I just click and move my mouse just a little bit to expand the TOC text magically appears for THAT selected TOC topic only. If I move to another topic in the TOC, I have to do the same thing. And by resize, I mean, I click and move a millimeter and the stuff displays. Otherwise, if I do nothing, the TOC displays as expected but the text frame (contents) is blank.

On Firefox 3.5.6, the TOC pane does not display 100% vertically........it's cut off at the end of the TOC and contains scrollbars to move vertically and horizontally.

So, neither browser really works for me.  Am I the only one?

I'm using RH 8.0.0.203

Any advice or suggestions are very much welcome.......

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33 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 27, 2010

Is this when you open the help from your application or if you just open it from the start page?

It is not behaviour I can recall having been reported.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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JGaf10311788Author
Inspiring
February 28, 2010

Hi,

Well, we haven't gotten that far yet.

For IE:

The display issue in IE occurs when I view the WebHelp Pro results by clicking on the "View Results" button after generating it AND when I launch the .htm help file (name_rhc.htm), by double-clicking on it, from a Windows Explorer window.  In both cases, IE displays a blank page when clicking topics in the TOC  (or when using breadcrumbs) UNLESS I adjust the pane size (1 mm or less is sufficient) between the TOC and content areas of the help file. If I don't touch the pane, I only see a blank page.

It's interesting to note that if I double-click on a topic .htm file from the Windows Explorer window, the page displays as expected and I can use the breadcrumbs to move forward through the help file. There is no issue when I view the entire help file in this case, but the skin and TOC pane is missing, of course.

Also, note that I receive the irritating "ActiveX" message/prompt the first time I open the help file (name_rhc.htm). I always "allow".  But, could this be causing the display problem?

For Firefox:

The display issue described above for IE does not occur in Firefox (interesting to note I do not receive the ActiveX message/prompt).  The TOC pane still is small (it does not display 100% vertically) and contains horizontal and vertical scrollbars and one must scroll to view the entire contents.  Essentially, it's cut off.  Let me know if you'd like a screenshot. :-)

thanks!

JGaf10311788Author
Inspiring
February 28, 2010

Forgot to mention, I've since updated RH to version 8.0.1.204, no change in behavior.

I will try to view the help file on another machine to see if I can reproduce the issue. I'll post my results.

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