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PY563
PY563
Known Participant
Aug 28, 2015 2:49 PM UTC
Answered

IE11 renders a blank webhelp popup window(doesn't happen on first instance but from thereon) Version: Robohelp 2015 Trail.

HI

I am using trail version of robohelp2015, I have few issues when i open webhelp popups from the links in webpage in IE. It works fine in Chrome.

I click on help in on page, which opens a webhelp popup window. i don't close the popup and go to next page in my test website on now again click on help. Now it refreshes the webhelp popup with blank window in IE11.

Help would be appreciated.

The page is entirely blank without skin

The script i am using to open webhelp:

<A HREF='javascript:RH_ShowHelp(0, "helpfiles/index.htm>>Mainwindow",  HH_HELP_CONTEXT, 2564462)' style="text-decoration:none;">?</A>

Also as i am quite new to robohelp, just wondering where should i change if I want my webhelp window on top whenever someone clicks help.  Do i need to change in Robohelp_csh,js file or any other file.

Thanks

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Ankit Rajpoot
Ankit RajpootCorrect answer
Adobe Employee
Oct 5, 2015 7:16 AM UTC

Hi Ankit

How  are u doing?

When can we expect the patch or update?

Thanks

Prajwal


Hi Prajwal,

Sorry for the delay in response. The fix is still with our testing team.

But, I shall be able to give you a private copy of the fix within 48 hours.

Regards,

Ankit

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35 replies

PY563
PY563Author
Known Participant
Sep 14, 2015 1:28 PM UTC

Ankit Rajpoot‌ WebHelp‌RoboHelp‌ Hi Ankit,

I hope you got a chance to look into the script shared. If so please try to get back, so that i can update my employer.

Thanks

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PY563
PY563Author
Known Participant
Sep 3, 2015 3:33 PM UTC

Thanks for the help I think i solved it. But it exists in new Microsoft Edge Browser

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PY563
PY563Author
Known Participant
Sep 2, 2015 2:45 PM UTC

i sent you email.

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Ankit Rajpoot
Adobe Employee
Ankit Rajpoot
Adobe Employee
Aug 31, 2015 6:40 AM UTC

Hello,

Seems like the anchor tag has a typo. There should be only one '>' character for specifying the window name.

Try changing the anchor tag to this: <A HREF='javascript:RH_ShowHelp(0, "helpfiles/index.htm>Mainwindow",  HH_HELP_CONTEXT, 2564462)' style="text-decoration:none;">?</A>

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PY563
PY563Author
Known Participant
Aug 31, 2015 1:07 PM UTC

Anchor with '>>' instead of '>' makes the window more or like popup window. A '>' opens it as new tab.

There should be issue with Robohelp_csh.js script file and its functions.

I think its issue with this piece of code:

if(oDivCon)

  {

  if(gbNav6)

  {

  if(oDivCon.getElementsByTagName&&oDivCon.getElementsByTagName("iFrame").length>0)

oDivCon.getElementsByTagName("iFrame")[0].src=sFileName;

  else

  oDivCon.innerHTML=sHTML;

  }

  else

  oDivCon.innerHTML=sHTML;

  }

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Ankit Rajpoot
Adobe Employee
Ankit Rajpoot
Adobe Employee
Sep 1, 2015 11:28 AM UTC

Hi PY563,

Have you previously seen the '>>' working in webhelp CSH output?

If yes, with which RoboHelp version?

Please also specify the version of IE you are using.

Regards,

Ankit Rajpoot

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