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Bhawana Soni
Known Participant
August 29, 2023
Question

IE11 support for the latest version 2022 of robohelp

  • August 29, 2023
  • 3 replies
  • 518 views

Hello,

 

I have latest version 2022 of Robohelp.

 

IE11 is not supporting the generated Map IDs with the latest version. I want to get the output with the 2019 version. How can I do the same? 

 

 

    This topic has been closed for replies.

    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 31, 2023

    In addition to this thread @Bhawana Soni has posted much the same question in Browsers support in Robohelp 2022 - Adobe Support Community - 14045078

     

    There is also something wrong here as @Bhawana Soni I replied to the same one as @Jeff_Coatsworth but it has gone AWOL.

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    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

     

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    B
    Bhawana SoniAuthor
    Known Participant
    September 1, 2023

    Okay.

     

    Thank you!

     

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 29, 2023

    Are you talking about the Classic RH2019 output? What output are you creating? You may have to change your CSH calls to the MapIDs - see Peter's https://www.grainge.org/pages/authoring/calling_help/calling_help.htm

    B
    Bhawana SoniAuthor
    Known Participant
    August 31, 2023

    Thanks for the reply Jeff.

     

    I have the latest version of Robohelp 2022. It's not compatible with the IE-11 because of which I am not able to view the Bookmark with Map Ids. When created and linked it takes me to the landing page instead of the Bookmark.

     

    In the other browsers it is working fine for me.

     

    Could you pleaes suggest a way to resolve this.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 31, 2023

    Ok, back to my question of what kind of output are you creating and what is the method being used to call up specific topics (CSH - Context Sensitive Help)?

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    August 29, 2023

    According to this page, RH2020 supports IE11. https://helpx.adobe.com/robohelp/using/rh_system_requirements.html

     

    That version is still available on the downloads page (see in the left navigation of the system requirements page). See how that goes.

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