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LMardenTyler
LMardenTyler
Inspiring
January 30, 2025
Question

If your work slows to a crawl in RH2022 ... check your HTML code

  • January 30, 2025
  • 2 replies
  • 436 views

I am working on some release content pages in my Help system (RH2022, release 5.whatever). On these pages, while trying to set up links to other release content pages in the project, everything started moving so slow it became impossible to get anything done. Mouse movements weren't recognized for as much as a minute+, dragging topics to build links took longer, couldn't save  and see immediate (usual) response, couldn't even move the window. Nothing was behaving, even after a reboot of the laptop. Was starting to question the laptop and / or my sanity.

 

Then I went to the Dark Side. In the HTML, where I was trying to work on that release content topic, there were literally HUNDREDS of garbage span tag line entries. Possibly thosands - the HTML Editor refused to build the display in there too. No idea what caused it, but manually editing out all that code (and some of it migrated to the far right as well, so the horizontal cursor had to be used to see all that) on the HTML Editor solved the issue.

I have to rebuild some actual links that were mixed into all that mess - trying to find them and save them was like looking for that needle in the haystack.

 

I have no clue what triggered it, no idea when it started. If you have seen this and can add some context, that would be absolutely FABOO.

TL,DR: If you have slowdowns, check your HTML code for the area you are working in on your topic. 

I need a cocktail.  

- Laurin


 

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 30, 2025

Where did the content of the topics come from initially? Is there any source control at play?

LMardenTyler
LMardenTylerAuthor
Inspiring
January 30, 2025

we don't use source control. I was just dragging in topics from the project manager pane to create links on a page to the individual path pages. nothing unusual, no external content sources.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 30, 2025

Does it happen if you create the hyperlink to the other topic not by dragging?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 30, 2025

What sort of stuff was in those span tags?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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LMardenTyler
LMardenTylerAuthor
Inspiring
January 30, 2025

here's just a sample - it was pretty much all the same for sooooo many lines, with the close tags at the end
p><a href="20252PatchPages/UB/20252UB011425RC.htm"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span style="color: #4966a0;"><span

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 30, 2025

Wow. I've never seen such a mess in any project I have created or been sent. Have you got two topics where dragging one from project to another to create link creates this?

 

In Edit > Preferences > General is Create Cross Reference deselected so that an ordinary Hyperlink is created instead. I doubt that matters but worth checking.

 

You are sure that code was not there before creating the hyperlink. In the new UI, cross references and hyperlinks are different things.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

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