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A
Anonymous
March 31, 2009
Question

Image Hyperlink Problems

  • March 31, 2009
  • 4 replies
  • 1681 views
I just inherited a help file after a coworker was laid off. There are TONS of broken links. They all seem to be links that are "supposed" to popup images. The images (jpg, gif, png) are all available in the Project Manager. However, when I Insert Hyperlink, the images are not visable in the Select Destination section of the window. According to RoboHelp online help, these image files "should" be available.

Any ideas what I'm doing wrong?
This topic has been closed for replies.

4 replies

RoboColum_n_
RoboColum_n_
Legend
March 31, 2009
Don't worry aout that. If you open the links to the images and navigate to the relevant file this will hopefully reinstate the link correctly.
symmetricalMan
symmetricalMan
Inspiring
January 24, 2012

Hi there.

Was this ever resolved, because I believe I've encountered the same problem?...

Here's what I'm attempting to do:

I have RH 8.0.2.208

I have selected some text in my topic that I wish to add a hyperlink to (specifically a popup), such that when the user clicks on the link, a small popup will appear that contains nothing but an image of a button. Example text might read: Click the Export button to open the Export window...

Now, I've successfully done this by first creating a separate topic called 'Export Button', and adding the Export button image to this topic. Then I simply link the original text to a popup of the Export Button topic (which is set to auto-resize). No problem, it works.

However, it occurred to me that what I might be able to do is link directly to the button image itself, and in this way eliminate the need to create a separate topic for each and every button image I have (hundreds of them).

So, again I selected the 'Export button' text within my sentence, and clicked the 'Insert Hyperlink' button. This time though, instead of locating the topic that contains the button image, I used the 'Select Destination (file or URL)' drop-down selector to switch from 'Topics' (the default selection) to 'Images', hoping that I would then see a list of all the images assigned to my project. But the list is empty. Even if by using Robohelp's Project Manager I manually drag image files into the Images folder, that list within the 'Select Destination (file or URL)' option remains empty. Furthermore, if I select the 'All Folders' option, no images appear there either.

I have a feeling that it's simply not possible to create a popup of an image (you have to create a popup of a topic, that contains the image).

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 24, 2012

Let's get this clear.

Your topic will have text Click the XXX Button to do something and you want XXX Button to be a link that when clicked displays an image of the button, correct?

First of all to get the image into the project it has got to appear in at least one topic so that might as well be your popup.

Second, even if you do create all those topics and then in the topic with Click the XXX Button to do something and create a link direct to the image, when the user clicks that link, it they will see only that link and have to click the Back button to get back to the help topic. With a popup, they just click outside the popup and all the time they can see the topic they were reading. Much more user friendly.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
March 31, 2009
Hi Colum,
When I right-click on the .png files and bring up Properties, the General tab displays "File format not supported."
RoboColum_n_
RoboColum_n_
Legend
March 31, 2009
Can you insert a png file. What makes you think they are unsupported?
RoboColum_n_
RoboColum_n_
Legend
March 31, 2009
Hi Mikel Anne and welcome to the RH community.

Do the images have a red "X" through the icon in the Project Manager? If so, it looks like they have been renamed or moved outside of RH. In these instances RH does not know where they are. If you right click on the image and select Properties, then click on the File tab and click the Open Folder button, are the files in there?
A
Anonymous
March 31, 2009
Just checked. No red X's and the files are there. However, it appears that the .png format is unsupported which really surprises me.
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