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CatJonne
Inspiring
December 17, 2013
Answered

Images are missing in Project Manager

  • December 17, 2013
  • 1 reply
  • 1118 views

I’m replacing old images with new ones in RoboHelp HTML 10.

I’ve deleted the old pictures in Design view and pasted the new pictures in. (I know this is not the recommended way but with lake of time I found it to be the fastest way and we don’t feel the need to give the files described names at the moment.)

It has worked fine until now when I noticed that some images are not showing in Project Manager. I see the “folder” Images and I see a lot off images there but some are missing. The “missing” images are shown in Design view and in the browser after publishing. But in the report Unused files the “missing” images are listed as unused.

I have tried to

  • close and reopen the project,
  • generate and publish the project,
  • delete an “missing” image from Design view and insert it by using Insert / Image. After saving this image, and some other “missing” images, are shown in Project Manager. But not all “missing” images.

Does anyone know why this is, or more important how to get Project Manager to show all images that are used in the project (without having to go through all 154 images trying to figure out which are used but “missing”)?

Some more facts:

  • They are all gif-images.
  • They are all stored at the top-level in the project folder. (Are there a limit how many images there can be in the top-level folder?  Should I create a separate folder and move the pictures there?)
  • HTML-code for one “missing” image:

          <img src="image7.gif" alt="" style="border: none;"

                                                                                                           

                 border="0" />

Grateful for any input!

This topic has been closed for replies.
Correct answer CatJonne

Yes!

I think my problem is solved by deleting the CPD-file.

I did this:

  • Made an back-up
  • Saved reports from Rh (Images, Used files, Unused files)
  • When Rh was closed I deleted the CPD-file
  • Opened Rh
  • Generated new reports and compared them to the old ones.
  • Now there are 47 more images in the report Used files.

Since I don´t use all of the 154 images (saved in the project folder in Windows Explorer) I’m not sure that this is every image that was missing. I guess the only way to be sure that all images that should be shown in Project Manger really are there is to search, in Design view, all the images listed as unused?

Thanks for the help and happy holidays!

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 18, 2013

I would have said "Try renaming the folder containing the images in Rh's Project Manager. That sometimes fixes the problem. You can revert to the old name afterwards."

Keeping all the images, and / or topics, in the root is never a good idea. It can slow things down and it's messy.

You can move the images you can see but obviously you cannot move the others. Try moving a topic that has one of the images to a different folder and see if that refreshes. Also try deleting the CPD file and reopening Rh.

Backup first.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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C
CatJonneAuthor
Inspiring
December 18, 2013

Thanks for advice!

What do you mean by “try moving a topic”? The topics are also in the root. (I haven’t found this a problem since we only have 13 topics. But my plan was to move the images to a separate folder when all images were replaced. This seemed to be the fastest way to get started and fast getting a lot done.) Whit this in mind, do you think that creating a folder in Rh and moving the topics to it can result in the images showing in Project Manager?

I have made a backup and will start with deleting the CPD file and reopening Rh.

If this won’t do the trick I will create a folder in the Images “folder” in Rh and move one image I see in Rh to it. Then I will move one image (not visible in Project Manager) in Windows Explorer to the folder too see what happens.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 18, 2013

Create a folder and move a topic. What I hoping is that it will force Rh to update not just the location of the topic but also the missing image.

13 topics is a small number so leaving them in the root wouldn't normally be an issue, it just removes the opportunity to use the folder renaming fix.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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