Images in graphic frames do not import into our WebHelp projects

Version:  FM11/RH10

Our FrameMaker manuals have note, tip, and caution paragraph tags utilizing the method here: Adobe FrameMaker: Adding an Image in Front of a Paragraph | ROCKY MOUNTAIN TRAINING blog

However, the images in the graphic frames do not import into our WebHelp projects, and we have been forced to insert them manually for every note, tip, and caution paragraph....very time consuming.

I have read elsewhere that only images in anchored frames import. 

I am wondering if another author has had the same issue and found a way to resolve it.  Is there a way we can get these images to import?  Thanks.