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Wish I Was Running
Participant
August 28, 2014
Question

Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

  • August 28, 2014
  • 1 reply
  • 965 views

I'm attempting to create online help sourced from a FrameMaker 10 book using Robohelp 9 and Web Help (primary layout).

The text is interspersed with numeorus small icons which, in the FrameMaker documents, are .bmp images inserted into anchored frames in the lines of text.

Most of these icons were imported by reference into the FrameMaker book's chapters. Some were copied from another FrameMaker book and pasted into the present book.

Many of these images are turning out blank in the finished Help project.

Robohelp seems to convert these images into JPEGS.

In the source FrameMaker book, the images which appear OK in the Help project have Object Properties including: Facets: FrameVector   JPEG ... Referenced File: No File

The images which appear blank have different object properties there: Facets: DIB ... Referenced File: (address of the image's source file)

How can I fix this and make all of the images appear in the Online Help?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 29, 2014

I have moved this to the FrameMaker Integration forum.

I am not a FrameMaker user but I'm sure that someone here will help when it's time for the USA to wake up.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
August 29, 2014

@Wish I Was Running – are you pulling this FM content into your RH project by linking the two (using the TCS) or importing? How have you got your Conversion Settings handling Images? You say the images are in anchored frames, but are they on the Reference page or the Body page?

K
kathi511
Inspiring
January 2, 2015

Hello, and Happy New Year!

If I may add to this post, please. I am also having issues with some of my images not rendering correctly (they are showing as empty or blank frames) in the WebHelp file. Also, when I click the image in RoboHelp 10, it shows a blank preview window, and the image's frame is empty in the topic as well in amongst the text). The images that are rendering as blank are mostly jpeg images in anchored frames on the body pages of my linked FrameMaker document, and I can't seem to establish a pattern as to why some images are rendering correctly, but others are not. In the past, I always used gif images and never had this problem, but since introducing jpeg images into the FM documents, I seem to be running into this issue. some of the new jpegs are showing up, but others are not. Any help would be appreciated. Thanks!

Here is an example of a blank image in RH 10:


And here are my image conversion settings. These have worked in the past, but I'm no super duper expert!

Thanks in advance for the help!

Kathi

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