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Captivate_8__Hindi_font
Known Participant
July 24, 2020
Question

Images is not getting published in Word doc

  • July 24, 2020
  • 3 replies
  • 313 views
Hi, Whenever I am publishing the project in Word doc, images are not getting exported in word doc. I can see only textual content being exported. Need immediate help on this. Options I tried to fix the issue: 1. Enabled Macros in word doc and tried again (Didn't work) 2. Updated patch as suggested on Adobe site (Didn't work)
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    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 27, 2020

    Try generating to Documents>My RoboHelp Projects > Outputs > Output Name.

     

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    C
    Captivate_8__Hindi_fontAuthor
    Known Participant
    July 28, 2020

    Wowow.....This worked....Thanks a lot. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 27, 2020

    Have they published before and now stopped or is this a first time from this project?

     

    Are you generating to the same drive as the project?

     

    Please try one of the sample projects and see if that works.

     

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    Captivate_8__Hindi_fontAuthor
    Known Participant
    July 27, 2020

    It was working fine. Suddenly, this stopped publishing images in word doc.

     

    I am generating in Downloads folder.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 24, 2020

    This is mostly a user to user forum. The people who answer are users like yourself so they answer when they can. When you need immediate help you need to go to tech support.

     

    The problem in answering is you haven't told us which version of RoboHelp you are using. Add that and maybe we can help.

     

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    Captivate_8__Hindi_fontAuthor
    Known Participant
    July 27, 2020

    RoboHelp Version: 14.01.14.002

    Also, I am using old Robohelp file Classic project which is currently used in my organisation for existing projects.

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