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July 30, 2008
Question

images not appearing in output

  • July 30, 2008
  • 2 replies
  • 347 views
I originally created the help in RH5 but upgraded it to RH7. For both I have used Webhelp on Windows XP.

In RH and when selecting to View Result after compiling, the images appeared fine. However, when I moved the files onto our web server, lots of images dropped out.

I originally used GIF images and had no problems until now. The last time I compiled the output, most of the images wouldn't display. I tried other formats (PNG, JPG, and BMP) mixing them up until one would display and eventually I got all of them to display.

However, when someone else opens the help on their computer, about half of the images do not display. Most of the non displaying images are JPG but a couple GIFs also don't appear.

The relative paths to the images are fine and I've cleared the cache with no affect.

Thanks in advance for your help.
    This topic has been closed for replies.

    2 replies

    Inspiring
    July 31, 2008
    After making changes on the HTML tab, did you Save, or Save All, or not? Did you close the project before using Notepad to open the topic?

    Harvey

    An afterthought: Looking at your description of the change that didn't take effect, what was changed?
    July 30, 2008
    Further development... RH is not saving changes made to on the HTML tab. I changed /images/ to /Images/ but the changes didn't take. When I opened the resulting html files in notepad, the changes hadn't been made.