Images Not Showing in Project Folder in RoboHelp

Question

I am working in RoboHelp 2017 on Windows 10. The project I am working on is stored on a local drive (D:).

When I add images to a topic, I go to Insert > Image on the Ribbon then navigate to the project folder where the images were saved to and select the image.

I generate the output from the Microsoft HTML Help (Primary Output).

When I preview the topics, the image placeholder appears (black square with white x).

I've gone back to each topic (and there are several) to re-insert the image. I will periodically generate the output and make sure the images come over and they do when I view them from the Help | Index. I got through the last topic this morning and generated another output. Checked the topics at the beginning (which I fixed two days ago) and getting the broken images again.

I should mention, when I open the topic, the images are there. They do not appear in the project folder from within RoboHelp. I have to Insert > Image or dbl-click on the image and re-select the image.

Any suggestions or thoughts as to why the images are not "sticking" or showing in the project folder in RoboHelp?

Peter Grainge · Answer

I'm not clear on whether the images are not in topics before or after generate or both.

Also you are saying the images are first saved into the project folders and then inserted into topics. Before you insert they should not show in Project Manager but afterwards they should show in Project Manager. When do they show?

Are you also generating to the D Drive?

Have you tried deleting the CPD file and then reopening the project?

Do you have patch 2 applied?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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