Images paste incorrectly

No, it hasn’t been resized.

The image is placed in a temporary editor (Snagit editor – the file type is listed as “unsaved”). Previously, I had no problems just copying and pasting from the editor into RoboHelp.

The source is my company’s billing software (testing environment – live environment does the same).

RoboHelp 10

I read a post of another person with the same issue and discovered something they had….previously, if you pasted into RH, it would paste as a .jpg. Now, it’s pastes as a .gif. If you save the image from the Snagit Editor to the hard drive (as a .png for example), then right-click in the topic and choose the “insert image” option, it works perfectly. However, this adds several steps to the process. Screenshots of windows that don’t contain a dense gradient look fine with the traditional short method, so it’s a rare problem in my case, I just want to know why it’s different now.