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amandac78128653
amandac78128653
Participating Frequently
October 9, 2015
Question

Images won't display in generated Webhelp

  • October 9, 2015
  • 1 reply
  • 1919 views

I am working on a large RoboHelp project. When I generated and posted Webhelp today, many images do not display. Up to this point, when I generated and posted webhelp, everything has worked correctly. Now, Instead I see a gray X when I click on an image. I'm using the DHTML dropdown so users can choose whether to see images. I've compared the html for Images that are displaying and images that aren't: the html looks identical both with those that are functioning and those that aren't. Does anyone have any suggestions as to how to fix this problem? I'd appreciate any advice!

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1 reply

surbhi_maheshwari9120543
Community Manager
surbhi_maheshwari9120543Community Manager
Community Manager
October 15, 2015

Hi,

Which version of RoboHelp are you currently using?

And you have said earlier it was working fine, so is there any specific change done to the project after that?

In the Project explorer, do you see the images which are not displayed as not found( a little red cross on the file icon)?

Thanks and Regards,
Surbhi Maheshwari

amandac78128653
amandac78128653Author
Participating Frequently
October 15, 2015

I'm using RoboHelp 11. I hadn't made any massive changes, just added more topics, using the same style sheet. They include images, which are PNGs. But I have been using PNGs throughout the project.

Exactly, the images are displayed as not found, with a red X.

Any ideas?

surbhi_maheshwari9120543
Community Manager
surbhi_maheshwari9120543Community Manager
Community Manager
October 16, 2015

It means that images are not present in your project folder.

How did you take the images to the RoboHelp, Insert/import/copy?

Solution is:  Copy the images (with same name as shown in project manager) in project folder and make sure that Project Manager is not showing red cross sign.

Generate the output again and it should work.

Regards,
Surbhi Maheshwari

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