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amandac78128653
amandac78128653
Participating Frequently
Oct 9, 2015 7:57 PM UTC
Question

Images won't display in generated Webhelp

I am working on a large RoboHelp project. When I generated and posted Webhelp today, many images do not display. Up to this point, when I generated and posted webhelp, everything has worked correctly. Now, Instead I see a gray X when I click on an image. I'm using the DHTML dropdown so users can choose whether to see images. I've compared the html for Images that are displaying and images that aren't: the html looks identical both with those that are functioning and those that aren't. Does anyone have any suggestions as to how to fix this problem? I'd appreciate any advice!

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13 replies

surbhi_maheshwari9120543
surbhi_maheshwari9120543
Inspiring
Oct 15, 2015 10:27 AM UTC

Hi,

Which version of RoboHelp are you currently using?

And you have said earlier it was working fine, so is there any specific change done to the project after that?

In the Project explorer, do you see the images which are not displayed as not found( a little red cross on the file icon)?

Thanks and Regards,
Surbhi Maheshwari

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amandac78128653
amandac78128653Author
Participating Frequently
Oct 15, 2015 1:25 PM UTC

I'm using RoboHelp 11. I hadn't made any massive changes, just added more topics, using the same style sheet. They include images, which are PNGs. But I have been using PNGs throughout the project.

Exactly, the images are displayed as not found, with a red X.

Any ideas?

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surbhi_maheshwari9120543
surbhi_maheshwari9120543
Inspiring
Oct 16, 2015 5:44 AM UTC

It means that images are not present in your project folder.

How did you take the images to the RoboHelp, Insert/import/copy?

Solution is:  Copy the images (with same name as shown in project manager) in project folder and make sure that Project Manager is not showing red cross sign.

Generate the output again and it should work.

Regards,
Surbhi Maheshwari

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