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Inspiring
November 23, 2020
Question

Impact on Clearing Cookies to HTML5 Internally-Hosted Website

  • November 23, 2020
  • 2 replies
  • 216 views

Developing output in RH 2020.1

Generating HTML5 merged output in Azure_Blue.

Hosting/serving up output on/as IIS website for internal staff.

 

Company-supported/allowed web browsers include Chrome and Edge (Chromium). 

 

Staff report issues performing searches and/or using the output after they clear cookies.

 

For example, one staff member cleared “Cookies and other site data” in Chrome, opened the Help, performed a search, and nothing happened. No results, no pinwheel. She tried refreshing the page and searching again and the same thing happened – no results, no pinwheel. She then received a “Page Unresponsive” message. She selected Wait. Approx 5 minutes after her initial search, the search results appeared.

 

Insight, thoughts, advice, or guidance to pass along on staff clearing cookies (I know the individual favorites function - something we hope to deploy eventually - depend on them, but we're not using that yet)? What about clearing browser history?

 

Thank you.

    This topic has been closed for replies.

    2 replies

    Community Expert
    November 24, 2020

    Attempted translations - these are guesses, not definitive answers:

    rhandsearch - Whether the search is an 'AND' or 'OR' search 

    rhhl - robohelp highlight - whether search results are highlighted when you open the topic from a search result link

    rhhlbgcolor - robohelp highlight background colour - background colour of highlighted search results

    rhhltxtcol - robohelp highlight text colour - text colour of highlighted search results.

    RoboFanAuthor
    Inspiring
    November 23, 2020

    Here are the cookies/data in my Chrome browser. Note: Actual company domain has been changed to "companydomain" for privacy/security purposes. All other cookie data is "real".

     

    Trying to determine what each of these stores and how they're used...

     

    ++++++++++++++++++++++++++++

    rhandsearch
    Name
    rhandsearch
    Content
    1
    Domain
    .help.companydomain.com
    Path
    /
    Send for
    Same-site connections only
    Accessible to script
    Yes
    Created
    Wednesday, November 4, 2020 at 11:23:15 PM
    Expires
    Sunday, March 15, 2037 at 5:30:01 AM
    +++++++++++++++++++++++++++++++++++++++++++++++++++++
    rhhl
    Name
    rhhl
    Content
    1
    Domain
    .help.companydomain.com
    Path
    /
    Send for
    Same-site connections only
    Accessible to script
    Yes
    Created
    Thursday, July 2, 2020 at 12:56:14 PM
    Expires
    Sunday, March 15, 2037 at 5:30:01 AM
    +++++++++++++++++++++++++++++++++++++++++++++++++++++
    rhhlbgcol
    Name
    rhhlbgcol
    Domain
    .help.companydomain.com
    Path
    /
    Send for
    Same-site connections only
    Accessible to script
    Yes
    Created
    Thursday, July 2, 2020 at 12:56:14 PM
    Expires
    Sunday, March 15, 2037 at 5:30:01 AM
    +++++++++++++++++++++++++++++++++++++++++++++++++++++
    rhhltxtcol
    Name
    rhhltxtcol
    Domain
    .help.companydomain.com
    Path
    /
    Send for
    Same-site connections only
    Accessible to script
    Yes
    Created
    Thursday, July 2, 2020 at 12:56:14 PM
    Expires
    Sunday, March 15, 2037 at 5:30:01 AM
    +++++++++++++++++++++++++++++++++++++++++++++++++++++
    Local storage
    Origin
    http://help.companydomain.com
    Size on disk
    3.2 KB
    Last modified
    Monday, November 23, 2020 at 12:53:02 PM