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L
Lynch-Technical
Participant
February 25, 2014
Answered

Import and Open File options freeze up

  • February 25, 2014
  • 1 reply
  • 640 views

When I click any Import option (Word, HTM, merge XPJ), the browser window does not open to allow me to select files.  This happens on ALL import options.

The RoboHelp screen freezes up and I get an error sound when I click any other option.  This requires me to press ESC in order to continue.

The same error occurs when I use the Open file option from the RoboHelp started.  If I use Windows Explorer to browse to the project, I can open it.  If I click Open file, I get the same screen freeze-up and no browser.

I am working via VPN.  The Import works fine when I'm connected to the enterprise server in the office. 

Is there an option or setting I can select to enable the Open file, Import > Word, Import > HTM or merge options via VPN?  I've tried several different log-in options and reviewed by Windows file set-up and security.  I'm totally stuck.

I am using Office 2010 and RoboHelp 10; our office uses Subversion, but the files are checked out properly.

As I said, I can import from the office when connected to the network.

Has anyone experienced this before?

Louis Lynch

This topic has been closed for replies.
Correct answer Captiv8r

Hi there

Maybe it's that the window is in an area that can't be displayed!

Try this. When the window does not appear, press and hold the Windows logo key, then press perhaps the left arrow key a couple of times. See if the window is maybe hidden and pops into view.

Cheers... Rick

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 25, 2014

Sounds like a function of your VPN connection; I work remotely by first connecting my home machine to the company’s VPN, then using RDP to connect to my office machine – RH works fine that way.

Captiv8r
Captiv8rCorrect answer
Legend
February 25, 2014

Hi there

Maybe it's that the window is in an area that can't be displayed!

Try this. When the window does not appear, press and hold the Windows logo key, then press perhaps the left arrow key a couple of times. See if the window is maybe hidden and pops into view.

Cheers... Rick

    L
    Lynch-TechnicalAuthor
    Participant
    February 25, 2014

    Captiv8r:

    Fantastic!  Your solution worked.  Thank you so much.

    It probably has to do with my double monitor settings I use at the office.

    I appreciate your teaching me a new trick!

    Best regards,

    Lynch-Technical

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