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troelst56104843
Known Participant
Jul 10, 2019 5:29 PM UTC
Question

Import doesn´t work in trial RoboHelp version?

I can´t import my files to Robohelp trial version 2019. Why? I start by open project, but it´s not possible to make an import of the files...

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    37 replies

    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:41 PM UTC

    This is how the classic version looks like:

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 10, 2019 7:54 PM UTC

    Something has gone horribly wrong along the way. You are showing the XPJ file as a page in the TOC, I have no idea how you have managed that. Rather than investigate that, I think you need to start again.

    On the new machine delete the copy of the project.

    On the old machine zip up the original project. Copy the zip file to the new machine and unzip. I am saying to do it that way for a reason.

    With the new copy on the new machine, make sure the XPJ file shows as an XPJ without you renaming it as before.

    Then double click that XPJ file and it should open in 2019 Classic.

    If it doesn't, we will have to deal with it tomorrow. What time zone are you in?

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:58 PM UTC

    Thank you, i´ll try that. Otherwise I´ll write tomorrow. I´m in Denmark, Time here is now 21.57.

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:19 PM UTC

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:19 PM UTC

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:19 PM UTC

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:18 PM UTC

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 7:18 PM UTC

    !

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 5:56 PM UTC

    I´ve tried, but it doesn´t work. It can´t seem to import the files. Is there any other way?

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 10, 2019 6:09 PM UTC

    What version are you upgrading from?

    What are the exact steps you are taking?

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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    troelst56104843Author
    Known Participant
    Jul 10, 2019 6:14 PM UTC

    I open this file with upgrade project option. I don´t have any previous version. 2019 is my first version, but i´m importing the files from another using the 2017 version

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jul 10, 2019 5:48 PM UTC

    Use the Upgrade Project option.

    Peter Grainge

    www.grainge.org

    @petergrainge

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