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R
Rebecca McF
Inspiring
February 3, 2021
Answered

Import Word Doc Error - Rh 2020.3.0

  • February 3, 2021
  • 2 replies
  • 635 views

I am using Rh Version 2020.3.0 (2020.3.32) and I have had success importing 5 different Word documents (.docx) files using File > Import > Word Document.  When importing my 6th .docx file, I encountered an error with the wording "Document read error; Canno read document.  Make sure that the document is closed." (see attachment).  I tried a different Word Document (my 7th file) and it imported correctly.

 

I ensured the word doc was closed.  still didn't import.

I renamed the word doc.  still didn't import.

I renamed the word docagain and saved it into a different location on my hard drive.  still didn't import.

I copied the text into a new document file, gave it a new name, saved, closed.  still didn't import.

I have tried it in 2 different Rh project files.  still didn't import in either one.

I rebooted Rh each time I took one of these steps.  I have rebooted my computer 3 times.  still didn't import.

 

Is there something within Word Documents (.docx) that can cause this error?

 
    This topic has been closed for replies.
    Correct answer Peter Grainge

    Two possibilities I can think of.

     

    1. Although the document is closed as far as Word is concerned, it hasn't closed properly and Word would show as running in Task Manager. Check there. Maybe reboot the machine and try again.
    2. There is something in that document the import process doesn't like. If there is nothing looks suspicious, try creating two copies and delete different halves. Can you then import one half and not the other?

     

    Let us know if that helps.

     

    Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    February 4, 2021

    Two possibilities I can think of.

     

    1. Although the document is closed as far as Word is concerned, it hasn't closed properly and Word would show as running in Task Manager. Check there. Maybe reboot the machine and try again.
    2. There is something in that document the import process doesn't like. If there is nothing looks suspicious, try creating two copies and delete different halves. Can you then import one half and not the other?

     

    Let us know if that helps.

     

    Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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      R
      Rebecca McFAuthor
      Inspiring
      February 4, 2021

      I started fresh this morning with a newly rebooted machine, I didn't open Word, tried to import the file and it didn't work.

       

      So I started breaking up the word document into sections.  This  allowed me to find the area that Rh did not like. This section has A LOT of formatting and a complicated table.  When I broke this section down into pieces and simplified it to just text and created the table from scratch, it worked.  I was able to import the pieces and copy/paste everything back together.

       

      I now understand about the photo icon.  Sorry about that. 🙂

      Thank you so much for your help!!!

      R
      Rebecca McFAuthor
      Inspiring
      February 3, 2021

      Also, I am using Windows 10.

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