Importing MS Word Doc

Try looking in Word.

Thanks for the quick responses. Yes, it is great to have 24/7 coverage.

Here's what I'm doing:

1. I currently have the full versions of both RH6 and RH7 on my computer. We purchased the upgrade license last fall, and I spent a few hours evaluating RH7, but decided to wait to convert my projects until after our next s/w release.
2. That is, I'm stilll using RH6, which was working great until I tried to import a very short Word document. I got the "Word can't load SSWord.wll" message that Harvey described.
3. I looked in the RH6 and RH7 help for the "disabled add-ins" link, but didn't find it. I'm not sure I'm looking in the right place.
4. I suspect that the correct solution is going to be uninstalling RH7 until I'm actually ready to start using it. I haven't had much experience doing that though. Do I just use Add/Remove Programs? And, when I'm ready to actually start using the new version, do I reinstall it by relaunching that gi-normous exe file we downloaded? Use the same serial number?

Sorry to be so dense about this. I'm under a really tight deadline, don't have many free brain cells right now...

kathy

Kathy,

Peter said it all.

It's nice to have 24/5 coverage, isn't it?

Harvey

Kathy

In Harvey's case the problem was caused by the fact that he had installed a beta version.

What did you install, trial of full version? If it is the trial, uninstall it and try again. If it fails at that point, look under the help menu and there is an option that lets you see any disabled add-ins. Check that. If necessary uninstall and reinstall whatever full version you are running. What version is giving you the problem?

If you have the full version, did you uninstall the previous version? Did you buy a new licence or an upgrade?

Hey Harvey, I just encountered the same problem as you. A few months back I installed RH7, which for various reason I haven't started to use. Did you ever figure out how to resolve your problem? Do I have to uninstall RH7? (If so, what do I need to do to reinstall it in a month or so when I'm really ready to start using it?)

Thanks,

Kathy

Peter,

I uninstalled RH X5 before installing RH6. But, indeed, I installed the RH 7 beta on both. That was a long time ago, and (I can't swear) I have imported Word docs since then.

I'm going over to the prerelease forum.

Thanks.
H

Me thinks you have been a naughty boy and installed the beta of RH7 on these PCs.

The reason I suggest that is that I have just tested an import for you on a PC with X5, RH6 and RH7. I get the same problem as you.

On a PC with only X5 and RH6, the import is OK.

If I am correct, I suggest you raise this on the PreRelease forum instead of here.