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A
Anonymous
October 12, 2009
Answered

Importing pdf into RoboHelp HTML 8.

  • October 12, 2009
  • 2 replies
  • 1568 views

I get an "unsupported or corrupted file" error when trying to import a pdf as a topic into RoboHelp HTML 8. The file opens fine in Acrobat.

This topic has been closed for replies.
Correct answer Peter Grainge

Known problem I am sorry to say. It occurs with PDFs created in more recent versions of Acrobat. The only solution I am aware of at the moment is to recreate the PDF in either an older version of Acrobat or one of the many free PDF creators.

See www.grainge.org for RoboHelp and Authoring tips

2 replies

H
HollyAngell
Inspiring
October 25, 2009

Good morning.

I have version x5 of Robohelp.  Acrobat files created in version 9 would not import.  Same message as yours.  My workaround is to print to Adobe printer. Save as pdf.  Imports into Robohelp with no trouble.

If you have Acrobat Pro, use the Optimizer function and save as an earlier version of Acrobat.  It takes a little longer than the other method, but it also works.

Hope this helps.

Holly

A
Anonymous
November 6, 2009

What about importing the pdf in your baggage files?   The trick here is getting the project manager to display the Baggage Fle folder.  Toggle the icons at the top of the Project Manager window until they display.  See this thread below for the import instructions.

http://forums.adobe.com/message/2068543#2068543

H
HollyAngell
Inspiring
November 6, 2009

I've done that also. However, one of my help projects consists solely of pdfs from other sources. I've found that the print method works best for me.

Thanks for the tip, however. It's good to know that someone looks at the responses.

Holly

Holli Angell

Business Analyst II

Blue Cross and Blue Shield of North Carolina

Madison Park Operations

336-201-4520

>>> NorBec <forums@adobe.com> 11/6/2009 4:27 PM >>>

What about importing the pdf in your baggage files? The trick here is getting the project manager to display the Baggage Fle folder. Toggle the icons at the top of the Project Manager window until they display. See this thread below for the import instructions.

http://forums.adobe.com/message/2068543#2068543

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
October 13, 2009

Known problem I am sorry to say. It occurs with PDFs created in more recent versions of Acrobat. The only solution I am aware of at the moment is to recreate the PDF in either an older version of Acrobat or one of the many free PDF creators.

See www.grainge.org for RoboHelp and Authoring tips

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A
Anonymous
October 13, 2009

Okay, thanks. I'll give it a go.

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