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Inspiring
September 21, 2018
Question

Importing Word doc into RH2019 often fails

  • September 21, 2018
  • 1 reply
  • 440 views

trying to import a Word document (200 pages or so).  It's worked about 10% of the time.  Usually, after 30 seconds of waiting, the window turns white, with the menu bar still visible (File, Edit, View, Collaborate, etc.), but otherwise no longer responsive.

Anyone else experiencing this?

I submitted a bug report.

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    1 reply

    Peter Grainge
    Community Expert
    Community Expert
    September 21, 2018

    It could be a CSS issue. Try with default.css to see if it imports with that.

    Peter Grainge

    www.grainge.org

    @petergrainge

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    Adobe Employee
    October 22, 2018

    larryk33930191 , can you please try update 2? Some more improvements have been done for Word import