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cochav1
Participant
Nov 1, 2016 8:52 PM UTC
Question

Importing Word doc into Robohelp 11

When I try to import a Word doc into Robohelp 11, I receive an error message that Robohelp does not detect MS Word and that I need to install the program. I don't understand why I am getting this message. I have MS Word 2016 installed. Does anyone know how I might set Robohelp to detect Word and import Word documents?

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5 replies

Captiv8r
Captiv8r
Legend
Nov 1, 2016 9:04 PM UTC

It's because Microsoft Word 2016 was released long after RoboHelp 11. Even the latest RoboHelp 2015 Release doesn't know how to work with Word 2016 until you install a Service Release for RoboHelp.

You might find some relief in this link below:

Click here to view

Cheers... Rick

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cochav1Author
Participant
Nov 2, 2016 1:11 PM UTC

how do I install a Service Release for RoboHelp?

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Captiv8r
Captiv8r
Legend
Nov 2, 2016 1:24 PM UTC

Try clicking Help > Updates. (RoboHelp 2015 Release shown)

Cheers... Rick

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Nov 1, 2016 9:02 PM UTC

RoboHelp 11 is not compatible with Word 2016. You need to either upgrade

RoboHelp or downgrade Word.

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cpatterson1177
Participant
May 22, 2017 6:43 PM UTC

I'm glad I found this post. I have a user that is using RoboHelp 11 and trying to import documents from Word 2016.

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