In IE11, Nav pane is not updated when the user hits the BACK button

Forum|Forum|7 years ago
August 2, 2018
2 replies
747 views

I'm using IE 11 and RH2017, and when a user clicks through the help files, then hits the BACK button on the browser, the main frame with the help page reverts to the prior page, but the Navigation pane remains unaffected.

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Peter Grainge

Community Expert

I guess you mean RoboHelp 2017.

Take a look at the RoboHelp Tour on my site. It seems to be working OK there.

Do you have both RoboHelp updates applied?

If not, apply them first.

Then even if you do have them applied, load a fresh copy of the layout by clicking the Gallery button in the the output settings. You will need to amend the name so that it does not duplicate an existing layout. You will lose your customisation but test that to see if it fixes the issue.

See www.grainge.org for free RoboHelp and Authoring information.