Index does not show in Safari (on Mac computer)

Forum|Forum|8 years ago
October 5, 2017
2 replies
388 views

Hi all,

I just received the notice from our software test team that when the HTML5 output of my project, generated with Robohelp 13.0.0.334, is opened with Safari on a Mac computer, the Index is empty.

When the same file is opened with Safari on a windows computer, everything shows as it should be.

Since most of our customers are using our software on MAC computers, this is a major issue for us. Is there a way to solve this? Any updates available?

I hope a solution comes around, and quite soon because it is getting urgent.

Kind regards,

Machteld

HTML5 layout

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Peter Grainge

Community Expert

I don't know that it will help but try applying the updates.

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M

medicimAuthor

Participant

The first thing I tried (and I hoped it would be that easy ;-) ) was applying the updates. I applied them yesterday evening, and compiled the project again this morning, but no change. Are there any other updates available, because the Help> Updates section within the software does not find any other updates.

Peter Grainge

Community Expert

There are two updates for RoboHelp 2017. You should be showing 13.0.2.334.

If that does not fix it, then it looks like a bug. Please follow this link to report bugs and request features. The more people who do so, the higher it gets prioritised.

https://tracker.adobe.com

Post the link to that bug in this thread and others can vote for it.

See www.grainge.org for RoboHelp and Authoring information