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M
MM_Acton
Inspiring
July 31, 2013
Question

Index entries missing in .chm but are present in the printed version

  • July 31, 2013
  • 1 reply
  • 2520 views

This is strange.

I have a number of index entries as follows:

troubleshooting/file problems

troubleshooting/login problems

troubleshooting/printer problems

These appear in the .docx (Word) version, which is what I've been using for the review cycle. Today, though, I had the .chm open and I noticed that the entire group of troubleshooting\ entries aren't in the .chm!

I recompiled the HTML Help, just in case I was looking at an old version and no, they're not there.

I searched for them in the Index tab, thinking maybe they were somehow out of order, but they're truly not there.

Any idea what could be causing this?  I'm using RoboHelp 9.

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
July 31, 2013

If they are not in the index at all they shouldn't even be in the Word output. Have you tried regenerating this to see if they are there? Maybe your old Word file was produced before the index entries were removed?

M
MM_ActonAuthor
Inspiring
July 31, 2013

You wrote:

"If they are not in the index at all they shouldn't even be in the Word output."  

Yes, that's exactly what I thought!

"Have you tried regenerating this to see if they are there?"

Yes, and just to make absolutely sure, I did it again just now.  This is what I see in the .chm:

This is what I see in the Word doc:

RoboColum_n_
RoboColum_n_
Legend
July 31, 2013

Have you applied conditional build tags against the index entires that are being excluded from the CHM output?

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