Indexing Problem

Question

Hello everyone, I am hoping someone can help me with this
issue. I am rather new to Robohelp and I am having a problem with
indexing. I am creating a help file for our sevice associates to
use. When I index, I read the manual that came with the software,
make it a point to index only thing words I want searchable, and
compile. However, when i do a search for a particular word (say the
word "divorce" for example), the search results return several
documents that I never indexed the word into. I checked these
documents and saw that the word "divorce" happened to be on the
page of the document that I did not index. I tried adding the word
"divorce" to the "always ignore" words but the document still came
up. Is there anything I can do to correct this problem and only
have the documents that I specifically index the word "divorce" in
to come up when I type the word "divorce in the robohelp search
bar?

Assistance would be greatly appreciated.

Captiv8r · Accepted Answer

Hi dioinarms and welcome to our community

I think you are fundamentally misunderstanding the difference between Indexing and Searching.

When you use Search, you are scanning the entire help file looking for instances of the word(s) used as the search criteria.

Indexing, on the other hand, is where you specify Index terms that are used for users to locate topics that are related to those terms.

Notice the help system has two different tabs. One labeled Index and the other labeled Search. It's because the two are entirely different things.

Hopefully this helps... Rick

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