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DClairet
Participating Frequently
Feb 4, 2017 12:41 PM UTC
Answered

Install RoboHelp 2015 on laptop

I have a subscription to RoboHelp 2015 and I have installed the product (version 12.0.2.384) on my desktop PC.  Now I would like to install the same version of RoboHelp on my laptop, which I understand I am allowed to do as long as I do not use both copies at the same time.  But I cannot find a way of downloading a copy of that version on my laptop.  The only option available seems to download a new trial version of RoboHelp, which would then be RoboHelp 2017.  What can I do to install RoboHelp 2015 on my laptop?  Thanks in advance for any answer.

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    kglad
    kgladCorrect answer
    Community Expert
    Feb 4, 2017 2:32 PM UTC

    8 replies

    Peter Grainge
    Community Expert
    Community Expert
    Feb 6, 2017 8:29 PM UTC

    Isn't there some sort subscription manager installed as well as RoboHelp?

    If there is, doesn't that give you a link? If not, Support will be able to

    give you a link.

    Beware of links to other downloads of RoboHelp 2015. Hopefully your key

    will tie it in but I would check that with Adobe.

    How did you install first time and link to your subscription?

    Post back if you get stuck and I will ask a contact.

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    kglad
    Community Expert
    Community Expert
    Feb 6, 2017 8:30 PM UTC

    prodesigntools.com links to adobe's servers.

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    Peter Grainge
    Community Expert
    Community Expert
    Feb 7, 2017 8:29 AM UTC

    @kglad I hadn't seen your response when I posted so I was really replying to the poster rather than your reply. Thanks for adding the bit about ProDesign pointing to Adobe's servers.

    Interesting information but it should be easier than that. I clicked the RoboHelp 2015 download link before I got further down the thread to see there are other steps needed first. Without that link, I can't see how anyone would figure it out. It should be easier.

    Thanks again for the information.


    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Feb 4, 2017 2:32 PM UTC
    DClairet
    DClairetAuthor
    Participating Frequently
    Feb 4, 2017 5:55 PM UTC

    Thanks, that gave me the answer.

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    kglad
    Community Expert
    Community Expert
    Feb 4, 2017 6:15 PM UTC

    you're welcome.

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