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A
Anonymous
May 23, 2014
Question

Installation of Robohelp 11.

  • May 23, 2014
  • 1 reply
  • 391 views

I am a techie, and I am at a complete loss for what is happening.  I am trying to install a trial version of Adobe Robohelp 11.  I have tried installing it on a Windows 7 (64bit) and on Mac OS Mavericks.  On both OS's, i get to the point of the install where you click the Install Now button and then a pop-up comes up asking if you want to Cancel or Open.  I click Open...and nothing happens.  Again, I've tried it on two OSs and tried Chrome, Firefox, and Safari.  They all behave the same.  Any ideas what is happening?  I have very little hair left.

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 23, 2014

Sounds like you might not have enough rights or the download is damaged. They usually recommend using FF to download it. If you still are stuck contact Adobe Support – install calls are usually a freebie.

A
Anonymous
May 23, 2014

I"ll call them.  It's definitely not a rights issue.

Captiv8r
Captiv8r
Legend
May 23, 2014

In addition to what Jeff offered, note that RoboHelp is NOT an application that works on a Mac. It's Windows specific.

Cheers... Rick

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