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Participant
January 19, 2009
Question

Installation troubles on Win Server 2008

  • January 19, 2009
  • 1 reply
  • 400 views
Hi all,

I'm trying to install Robohelp 7 on our development server, a Windows 2008 Enterprise.

Everithing seems to be fine, but at the very end it rollback and suggest to repeat the installation.

Below there is the event viewer message: the translated message reports the application is trying to install a .DLL but the (current) protected version cannot be overwritten by the old version.

Anyone have a suggestion?

TIA

Paolo

Prodotto: Adobe RoboHelp 7. L'applicazione ha tentato di installare una versione più recente del file protetto di Windows C:\Windows\SysWOW64\DBNMPNTW.DLL. Per il corretto funzionamento di tale applicazione può essere necessario aggiornare il sistema operativo. Versione pacchetto: 1996.11.1.0, versione file protetto del sistema operativo: 6.0.6000.16386.

--------------------------------------------
Nome registro: Application
Origine: MsiInstaller
Data: 19/01/2009 0.57.23
ID evento: 1030
Categoria attività:Nessuno
Livello: Avviso
Parole chiave: Classico
Utente: DIVIANA\pdipietro
Computer: Lab-VM01.diviana.local
XML evento:
<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1030</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-01-18T23:57:23.000Z" />
<EventRecordID>15790</EventRecordID>
<Channel>Application</Channel>
<Computer>Lab-VM01.diviana.local</Computer>
<Security UserID="S-1-5-21-3256026742-2414367235-1461721216-1131" />
</System>
<EventData>
<Data>Adobe RoboHelp 7</Data>
<Data>C:\Windows\SysWOW64\DBNMPNTW.DLL</Data>
<Data>1996.11.1.0</Data>
<Data>6.0.6000.16386</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>7B37393631433336372D344338342D344234322D383634322D3342334230323142354238457D</Binary>
</EventData>
</Event>
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1 reply

RoboColum_n_
Legend
January 19, 2009
Hi Paulo and welcome to the RH community.

The RH7 licence agreement states that you can not install it to a server. You must install RH7 to a local PC.