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Community Expert
Feb 6, 2020 6:28 AM UTC
Question

Installing RH2019 Update 11, launching Robohelp Classic is super slow first time?

Has anyone else found, after upgrading to Update 11, that the first time Classic is launched it takes about 15 minutes to open? Subsequent launches seem to be okay.

 

(edited to clarify title)

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4 replies

AmebrCommunity ExpertAuthor
Community Expert
Feb 6, 2020 11:08 PM UTC

Thanks John

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AmebrCommunity ExpertAuthor
Community Expert
Feb 6, 2020 10:18 AM UTC

Thanks for checking. Might be work antivirus, but it's hidden behind an admin login so I can't actually see what's doing what on my computer.

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johndaigle
Legend
Feb 6, 2020 4:50 PM UTC

Hi! My experience is same as Peter. My Classic showed that the update had already been applied (after having updated new UI version). Classic opened Travel the Whirls sample just fine.

John

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John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
Peter Grainge
Community Expert
Community Expert
Feb 6, 2020 8:19 AM UTC

I hadn't used 2019 Classic since installing Update 11. It just opened quite normally for me.


www.grainge.org

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