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A
Community Expert
AmebrCommunity Expert
Community Expert
February 6, 2020
Question

Installing RH2019 Update 11, launching Robohelp Classic is super slow first time?

  • February 6, 2020
  • 3 replies
  • 346 views

Has anyone else found, after upgrading to Update 11, that the first time Classic is launched it takes about 15 minutes to open? Subsequent launches seem to be okay.

 

(edited to clarify title)

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3 replies

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
February 6, 2020

Thanks John

A
Community Expert
AmebrCommunity ExpertAuthor
Community Expert
February 6, 2020

Thanks for checking. Might be work antivirus, but it's hidden behind an admin login so I can't actually see what's doing what on my computer.

johndaigle
johndaigle
Legend
February 6, 2020

Hi! My experience is same as Peter. My Classic showed that the update had already been applied (after having updated new UI version). Classic opened Travel the Whirls sample just fine.

John

John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 6, 2020

I hadn't used 2019 Classic since installing Update 11. It just opened quite normally for me.

www.grainge.org

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