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britsoft
britsoft
Participant
Oct 6, 2020 11:54 PM UTC
Question

Installing Robohelp 2020 unsuccessful

I am running Robohelp 2019 successfully but cannot upgrade to 2020 from the download file RH. The installation appears to install without problem but when running the program it hangs after the Initialising... message disappears. So far I have tried uninstalling all instances and removing all traces of previous versions from program files and progfles 86, appdata etc then reinstalling from the RoboHelp_15_LREFDJ.zip file.

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    6 replies

    britsoft
    britsoftAuthor
    Participant
    Oct 8, 2020 12:27 AM UTC

    @Peter Grainge@Amebr Revo is excellent - thank you for the tip. Unfortunately it hasn't solved it so there is something more fundamental going on specific to loading the Robohelp 2020 environment that doesn't happen with Robohelp 2019. I will contact support and see if they have any ideas. Thank you both very much for helping out.

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Oct 7, 2020 11:24 PM UTC

    @Peter Grainge it was only the once or I would have reported it. I put it down to our AV or something

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Oct 7, 2020 8:45 AM UTC

    You shouldn't need to use Run as Administrator, you just need to be an admin which is not the same thing. I make the point just to be sure.

     

    Did you unzip the download to the local PC, ideally on the same drive?

     

    I would suggest you uninstall and then start again first. Maybe use something like Revo Uninstaller to ensure no traces are left behind although I believe the newer versions of RoboHelp are supposed to give a cleaner uninstall than some years ago.

     

    After that then I would endorse what Amber has said.

     

    @5947654 - I sincerely hope no one has to wait 10 minutes for it to fire up. I would be on to Support if I saw that.

     

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Oct 7, 2020 3:47 AM UTC

    Hmm, I feel like one tiime I had a super slow start after installation. Perhaps make sure all instances of RH are closed, then check Task Manager and end task on any stuck ones. Then try running RH2020 and give it 10min "in case".

     

    If not I think you'll need to contact support for help. techcomm@adobe.com 

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Oct 7, 2020 1:03 AM UTC

    Are you installing it as an administrator?

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    britsoft
    britsoftAuthor
    Participant
    Oct 7, 2020 2:03 AM UTC

    Thanks for your reply. Yes I install it with Run as Administrator, AV disabled. Win 10 with all patches. NUC i7 processor 16gb RAM. It never gets to the "Loading Menu.." message. In Task manager 4 instances of Adobe Robohelp 2020 appear as background processes with 0% cpu and varying amounts of RAM in use.

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