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7
7johnson
Inspiring
October 16, 2007
Question

Internal Error when generating printed documentation

  • October 16, 2007
  • 5 replies
  • 795 views
I am trying to generate printed documentation from a Web Help system using RH6 (I recently upgraded to try to solve other problems). When I try to generate the documentation I get an error saying Word can't save the file...Normal.dot is already open. Then I get 'Internal Error Encountered' in the compilation window.

I'm trying to generate a PDF document so I don't have to deal with the MS Word issues - any suggestions??
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5 replies

7
7johnsonAuthor
Inspiring
October 16, 2007
Peter - Thanks for setting me off in the right direction! It appears that the Normal.dot file was corrupted...I deleted the file, opened Word to create a new Normal.dot, closed Word and I was able to generate the documentation without a problem!!

Thanks again!
7
7johnsonAuthor
Inspiring
October 16, 2007
Normal.dot is here: C:\Documents and Settings\Bambi\Application Data\Microsoft\Templates

All other features of RH work fine - and it has been stable for quite a while. The project is not on a network drive - although it was originally created in a prior version of RH. (It has been revised in RH6 - including documentation - in July '07)
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 16, 2007
Where is Normal.dot on your PC?

Presumably this is otherwise a stable installation of RH that has been working for some time and the project is not on a network drive.

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7
7johnsonAuthor
Inspiring
October 16, 2007
Thanks for the quick reply, but RoboHelp is the ONLY program that gives me this error...I've checked the Normal.dot locations and conflicts suggested in the Google results...there are no conflicts.

Any other ideas?
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 16, 2007
Not one I have seen before but Googling "Normal.dot is already open" brought up a string of results.

Here's one.

http://www.pcuser.com.au/pcuser/hs2.nsf/web/74CEE6130D736B5BCA25703B0028F249

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