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Naira Yaqoob
Participating Frequently
October 12, 2012
Question

Internet for Web Help

  • October 12, 2012
  • 1 reply
  • 539 views

Do users require an Internet connection to run and view a web help? Or just a browser?

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
October 13, 2012

Users only requires an internet connecton to access WebHelp if the help is not located somewhere they can access without an internet connection. For example if the output is placed on a network drive or intranet, they will only require a browser. However if the help is published to a website or other remote location, they will require an internet connection. I hope this answers your question.

N
Naira YaqoobAuthor
Participating Frequently
October 15, 2012

Yes, it does. Thanks. We simply ship the web help with the product and also additionally publish it on our web server. I suppose that means the users can view it in the browser without any Internet.

RoboColum_n_
RoboColum_n_
Legend
October 15, 2012

Your users will be able to access the webhelp if it is local to them, but if they need to access the version on your web server I'd have thought they'd need the internet to access that. I can't be 100% without knowing more about your setup. Essentially the question to ask is does accessing the help require the user to access information outside of their firewall.

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