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Priddell
Priddell
Participating Frequently
November 19, 2014
Answered

Invalid media. Cannot create file" popup when generating

  • November 19, 2014
  • 1 reply
  • 1141 views

Okay, the background. I'm currently using RoboHelp HTML 11.0.3.268, with the latest updates as I write this, having updated from RoboHelp HTML 9. (I know that people will ask, and I understand, so I'm stating as much information up front to ensure that nobody has any questions of their own.) My main RoboHelp project is broken down into eight separate subprojects, with an output of CHM and WebHelp HTML files. In addition, my supervisor had an issue with viewing the new RoboHelp 11-generated HTML files in Google Chrome, so I found and added the RH11 files recommended by RoboHelp Help (WebHelp issues in RoboHelp versions 10 and 11). Immediately after doing this, though, I cannot generate WebHelp files.As soon as I select between any of the WebHelp Settings menu, a popup appears that reads "Invalid media. Cannot create file", followed with the directory path of the project's main .htm page.  Short of reinstalling RoboHelp HTML, what options do I have to be able to generate a valid set of WebHelp files?

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Correct answer Willam van Weelden

The fix you point to is older than patch 1 for RoboHelp. It basically invalidated later fixes in patches. If you have backed up the original files, you can restore your backup. If you don't have a backup, let me know and I'll post a link for the correct version of those files.

What are the Chrome issues you were seeing?

Kind regards,

Willam

1 reply

Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
November 20, 2014

The fix you point to is older than patch 1 for RoboHelp. It basically invalidated later fixes in patches. If you have backed up the original files, you can restore your backup. If you don't have a backup, let me know and I'll post a link for the correct version of those files.

What are the Chrome issues you were seeing?

Kind regards,

Willam

    Priddell
    PriddellAuthor
    Participating Frequently
    November 20, 2014

    A link would be greatly appreciated. Thank you.

    As for the Chrome issues, these involved the inability for Chrome to finish loading a page. Instead, the browser flickers and eventually seizes up. That's why I went to that original fix, because that was the most pertinent match in a search of the Adobe archives. If there's something more recent, I'll be glad to pass that on, because apparently that issue with Chrome had been vexing friends who are otherwise very RoboHelp-savvy.

    Willam van Weelden
    Willam van Weelden
    Inspiring
    November 20, 2014

    Here's the RH 11.0.3 files: https://drive.google.com/file/d/0B97LY22mEkjqemJobkRmRmg2RFU/view?usp=sharing Add the files to the template_stock folder.


    The Chrome freezing up should be solved in RoboHelp 10/11. On RoboHelp 9, no amount of fixes will make Chrome work locally. If your manager tries the 11 WebHelp it should work fine.

    Kind regards,

    Willam

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