Inspiring

Answered

Is Robohelp 2019 a finished product?

Forum|Forum|7 years ago
November 16, 2018
3 replies
1149 views

I just installed it and upgraded one of our Online Help projects. It crashes when I try to do pretty much anything. Often when I click on something or select something from a menu, nothing happens. I rename things and the name doesn't change... Is it just me? I can't imagine it's in a usable state for many people like this.

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Correct answer Peter Grainge

It's not finished in the sense that some of the functionality is not there yet. That is covered in the RoboHelp Reimagined sample project and on my site. However, the level of crashing you are seeing is not what others are reporting.

Are you seeing the same issues if you open the sample projects?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

B

bvconway

Participating Frequently

Now I’m being asked to kindly indicate that my question in this Forum has been “Answered”. Well, there is no “Answered” button.

One of those days.

Maybe it’s the “Helpful” button I need?

Peter Grainge

Community Expert

Check that you are signed in. That's the usual reason.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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B

bvconway

Participating Frequently

Yes, they're not so much "crashes" as admonitions to restart the program — quite often.

Also, it won't generate PDF output for the project I'm doing (from scratch, using Robohelp 2019).

Reordering folders in the TOC is not easy. It wants to open up every single folder as I'm dragging/repositioning the folder I want to reposition. Sometimes it gets "stuck" and my folder ends up inside another folder. Then I manually have to go looking for the darn thing.

But, these are early days in the new concept, so one can expect this kind of thing.

Also, getting Help on Robohelp 2019 is not easy. I sometimes end up in the Help files for Indesign, or Photoshop. A dedicated Help page just for Robohelp 2019 would be nice. The search box on the Robohelp 2019 Help page beckons me to "Search Adobe Support". I don't want to search Adobe Support, I want to search through Robohelp 2019 Help only.

Peter Grainge

Community Expert

I got caught by the help too if that's any consolation. The trick is to do your search and then look roughly bottom right. You can search RoboHelp there and once you have done that, it should be there as an option next time.

My own view is it should search RoboHelp first and give the option to look wider if that doesn't help.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Peter Grainge

Community Expert

I meant to add that there's quite a bit of useful information in the RoboHelp Reimagined sample project that ships with 2019.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Correct answer

Community Expert

It's not finished in the sense that some of the functionality is not there yet. That is covered in the RoboHelp Reimagined sample project and on my site. However, the level of crashing you are seeing is not what others are reporting.

Are you seeing the same issues if you open the sample projects?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

CN13579Author

Inspiring

I haven't opened any sample projects. I was just trying to see if RH 2019 was an option for us at this time. I looked at your website. I appreciate the overview and I'm shocked by what has been left out. There's no way we can use this new version. Maybe not ever. I think Adobe is harming their brand by releasing an unfinished product. It's a considerable downgrade from RH 2017 based on what is missing.

I also found that the upgrade feature has defects. The css files it copied from the original project were empty and so none of the styles carried over. When I manually copied the files over, some of the styles did not look right. Our projects depend on expressions in dynamic content filtering, which is not supported. The Application Error window pops up a lot. It seems to have problems when you use numbers in names (such as Output names). I don't see a topic list window, which we use a lot. How do you apply changes to multiple files at once? We also used scripts... etc etc. This new version is just mind boggling. You would expect a new version to at least have all of the features that the previous version had. Our projects are quite large and complex. It seems like RH 2019 can't handle anything beyond very basic configurations.

Peter Grainge

Community Expert

Did you apply Update 2 before doing anything? Try that and update again.

Peter Grainge

www.grainge.org

@petergrainge

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