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mnx2
Known Participant
Mar 24, 2015 8:46 PM UTC
Answered

Is the PDF add-on in RH11 preventing me from downloading Acrobat Pro XI?

My IT department is having a difficult time pushing the Adobe Acrobat Pro XI to install on my computer. They suspect it's because of the PDF add-on in RoboHelp 11. They say the add-on is at a newer version, and therefore, the Acrobat installation keeps failing. Is there anyone experiencing this as well and is this a known issue? Is my IT department correct in thinking that the issue is due to the add-on in RH11? They're thinking we need to turn off the add-on some how.

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    Peter Grainge
    Peter GraingeCorrect answer
    Community Expert
    Mar 25, 2015 3:00 PM UTC

    Not something I have seen reported but the fairly quick solution would be to uninstall Rh11 and make sure the PDF add-on is uninstalled as well, then reinstall without the add-on. I believe that should work but if in doubt, you would have to ask Adobe direct. Installation questions are free.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    3 replies

    Anvinder_Singh
    Anvinder_Singh
    Participating Frequently
    Mar 25, 2015 6:22 PM UTC

    Hi,

    If you have installed Rh 11 and then installing Acrobat XI Pro, there should be no concerns as such. This doesn't seem to be known i think.

    Could you please attach screen shot of the error message or if you can share the error log ?

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    Mar 25, 2015 3:00 PM UTC

    Not something I have seen reported but the fairly quick solution would be to uninstall Rh11 and make sure the PDF add-on is uninstalled as well, then reinstall without the add-on. I believe that should work but if in doubt, you would have to ask Adobe direct. Installation questions are free.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    mnx2Author
    Known Participant
    Mar 25, 2015 7:52 PM UTC

    It turns out that it was the PDF add-on that was causing the problem. My IT department removed it and then tried pushing the Adobe Acrobat install through, and it worked. Strange...

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