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A
AIR-Chayah
Inspiring
March 7, 2016
Answered

IsInternal is undefined error in Preview mode after switching to auto-sizing popup

  • March 7, 2016
  • 2 replies
  • 734 views

RoboHelp 2015.

  1. Selected a hyperlink that is currently displayed in a frame with Page Default (none) as the value.
  2. Selected "Display in auto-sizing popup".
  3. Saved the change.
  4. Previewed the topic and clicked the hyperlink. The following screen shows the Script Error. Is anyone familiar with this problem? After I undid the changes and open again in Preview mode, there was no error.

Thanks!

Carol Levine

This topic has been closed for replies.
Correct answer Captiv8r

Hi Carol

Is this by chance a project that was upgraded to 2015 from an earlier version? If so, perhaps you need to click the Tools tab and Update the DHTML.

Cheers... Rick

2 replies

A
AIR-ChayahAuthor
Inspiring
March 7, 2016

I'm not sure whether the script error was limited to Preview mode. But having Updated the DHTML before generating a sample project, I can no longer tell.

Bottom line is that I changed a hyperlink to open in a popup, generated the project, opened the topic, clicked the hyperlink, and it opened in a popup window.

Btw, I didn't see any place to make your answer correct.

Carol

Captiv8r
Captiv8r
Legend
March 7, 2016

LOL, I can't tell from your answer whether this actually resolved the issue or if it still manifests when previewing, but it works in the output and that's all you are concerned with.

Cheers... Rick

A
AIR-ChayahAuthor
Inspiring
March 7, 2016

Yes, it works fine when I open the generated project, but doesn't work in Preview mode.

I was able to mark your answer correct this time by following the link from the email. Previously, the link did not appear.

Thanks again.

Carol

Captiv8r
Captiv8rCorrect answer
Legend
March 7, 2016

Hi Carol

Is this by chance a project that was upgraded to 2015 from an earlier version? If so, perhaps you need to click the Tools tab and Update the DHTML.

Cheers... Rick

A
AIR-ChayahAuthor
Inspiring
March 7, 2016

Rick -- Yes, the project was converted from 2011 (and previously from 2010 and 2009!). Since we can't open the project in previous versions of RoboHep anyway, I'll update the DHTML.

Thanks.

Carol

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