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Participant
July 29, 2010
Question

Issue regarding RoboHelp8 trial version

  • July 29, 2010
  • 1 reply
  • 818 views

Hi, I downloaded the Trial Version of RoboHelp 8. I wanted to use this to work on a project file of size 60 MB. The output is a Web help. Up until now, this project has been done using RoboHelp 7. So I was opening the RoboHelp 7 files in RoboHelp 8. It took a long time for me to open the file and after that the Windows hour glass icon was appearing every few seconds making it difficult for me to perform any action. Adddinig to this, when I managed to insert some content, the application threw an error message and forced me to close the file. When I tried to open the file again, it is taking forever and of course the hour glass is back indicating that it is still processing something.

Another point to be noted is that this trial version is installed on my VDI and the whole project has to be worked using my remote desktop. So it is a scary combination of VDI+trial version+huge project file+conversion from 7 to 8.

Could anyone help me resolve this issue please?

Thank you

Anuradha

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1 reply

Peter Grainge
Community Expert
Community Expert
July 29, 2010

If your project is on a remote machine then RH must be installed on that remote machine, not on the PC from which you access the remote machine. I'm not sure that is the case here.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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kaveri70Author
Participant
July 29, 2010

The trial version is installed on my VDI. Yes, everything is accessed through my VDI

Peter Grainge
Community Expert
Community Expert
July 29, 2010

RH and the project need to be on the same machine, that is why you are having problems. You need RH on the remote machine as well, then access both via the VDI.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.